Hello,

Thank you for your purchase.

Unfortunately, Amelia doesn't have the functionality to refund the purchase made through Stripe gateway. Amelia lets you connect your Stripe account, so you can charge your customers online during the booking session, but it cannot issue a refund request in your stead.

To make it easier for you to see which order needs to be refunded, you need to enable "Description" and "Metadata" in our database.

When you access your database via PHPMyAdmin (or some other tool), access wp_options table:

It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.

When you access it, you can search through the column "option_name". Search for the term "amelia_settings":

The search will return only one row, and you need to edit it:

In "option_value" column, search for "stripe":

There, you can see "description", and it's currently set to "enabled":false

If you change that to "enabled":true, you can add notification placeholders for appointments and events. For example:

"description": {            "enabled": true,            "appointment": "%customer_full_name% has booked %service_name%",            "event": "%customer_full_name% has booked %service_name%"        },

Same goes for "metaData":

"metaData": {            "enabled": true,            "appointment": {                "user":"%customer_full_name%",                "email":"%customer_email%",                "phone":"%customer_phone%"            },            "event": {                "user":"%customer_full_name%",                "email":"%customer_email%",                "phone":"%customer_phone%"            }        }    },

This will be automatically enabled in one of our future versions, but until then this is the only way.