We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Strange enough, the Amelia plugin is not functioning properly now (probably due to some updates?). When I login to wordpress as an admin and go the appointments booking page, the plugin loads perfect. If I am not logged in (as a normal user) and visit the link then the plugin does not work properly. I have attached a screenshot.
Link : https://the-xperts.co.uk/appointments
Thank you so much.
Hello,
Thank you for getting in touch.
It looks like there is an issue with with SG Optimizer.
Can you please deactivate that and see if the issue is resolved. If it does solve the issue, try excluding Amelia's files from being cached by SG Optimizer and see if that helps. If it still behaves the same, can you please send us the plugin's .zip file, so we can debug it locally.
Hi Mr. Den,
After disabling SG Optimizer the plugin worked fine. Thank you so much for looking into this.
//You can mark this ticket as solved and close it :)
Thanks for the update.
May I ask you for a small favor if you don’t mind?
Can you, please, leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
It’d mean a lot to us.
Thanks in advance.