We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2618319
Google Integration
Closed

Comments

  • Shayn Mitchell started the conversation
    December 2, 2020 at 2:13am

    I have connected the API per the documentation but it doesnt integrate.

  • [deleted] replied
    December 2, 2020 at 5:42pm

    Hello Shayn Mitchell, 

    Thank you for your purchase. 

    Could you please explain in more details how it doesn't integrate? Have you connected employees to their Google calendars after you set everything up in your Google account and in Amelia Google calendar settings per our instructions ?

  • Shayn Mitchell replied
    December 2, 2020 at 6:28pm

    Amelia is not referencing the google calendar to verify availability. See attached.

  • [deleted] replied
    December 3, 2020 at 1:04pm

    Hello Shayn,

    This is how Google sync works in Amelia - when you connect Employees to their Google calendars in the Employee modals , appointments booked with the employees in Amelia will be created in their Google calendar as well, and the Busy events in their Google calendars won't be created in Amelia, but the time slots of these busy events will be blocked for booking in Amelia (if the option Remove Google Calendar Busy Slots  in Amelia -> Settings -> Integrations -> Google Calendar Settings is enabled). 

    So, please check and let me know if any of this doesn't work on your website.