As previously announced via banners and our newsletters, support is no longer available through this platform.
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Hey,
How can I cancel an appointment and keep the money, if the patient warns me to late ? Can I delete the appointment in "rendez-vous"/"appointment" and keep the money automatically ? There's another solution ?
Thank you,
Have a good day
Paul
Hello Paul,
Thank you for your purchase.
There isn't a possibility for refunds in Amelia, so in any case , if you need that, you would need to process the refunds manually in the payment method you use (Stripe , PayPal or WooCommerce). So, by cancelling or deleting an appointment in Amelia the amount that the customer payed for it aren't returned to them automatically, so you would still have the money on your account for these appointments. If you need to process a refund to customers, you would need to do that manually.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.