It can be that some of those plugins are blocking Amelia from loading properly on the front-end. Please try deactivating the plugins that you added recently and see if Amelia will work then. You can check out the WP rocked plugin first, if Amelia works without it, please try to find a way to exclude Amelia from it, so it could load and work properly on the front-end.
You can update Amelia manually by following the bellow instructions , but you should check first if one of those plugins/settings you changed is blocking Amelia.
You can update the plugin manually by following these steps:
If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled , deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Hi!
Amelia is not working anymore. I did some speed boost (Cloudflare, WP Rocket ...) to my website and I'm not sure why Amelia is not working anymore.
When I click "weiter" (continue) it hangs up and nothing happens.
Please help
I would love to re-install the plugin but I don't know how to save the settings
Hi Timo,
It can be that some of those plugins are blocking Amelia from loading properly on the front-end. Please try deactivating the plugins that you added recently and see if Amelia will work then. You can check out the WP rocked plugin first, if Amelia works without it, please try to find a way to exclude Amelia from it, so it could load and work properly on the front-end.
You can update Amelia manually by following the bellow instructions , but you should check first if one of those plugins/settings you changed is blocking Amelia.
You can update the plugin manually by following these steps:
If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled , deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
___________________________________________________________
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that our plugin have a size of around 8 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Thank you for your answer!
Disabling any sort of JavaScript optimization in WP Rocket for the page containing Amelia worked out!
You are welcome, Timo.
Great, glad to see the issue is gone, thank you for letting me know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.