We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
After deleting the free version and clearing the cache, I have installed the download zip provided. When I attempted to activate the license, the activation area is greyed out with no way to ungrey it. Additionally, while the Dashboard on the Free Version loads, the Dashboard on the downloaded (and then uploaded) PlugIn just spins. I have requested a private ticket and have received no update. I would like to get this properly installed....
Thank you for the reply. I've deleted the freeplugin, wiped the cache, removed the original folders, deleted those folders from the trash, wiped the cache again and then installed the download. This is where I'm at after doing all of that.
(I've confirmed that the zip offered here is the same as the zip I have previously installed. I've also installed this zip, to no avail.)
This has been resolved.
Thank you for letting us know, Larry
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
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