We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I've added a custom field "Attachment" but i do not know how to put this attachment in the notification email. What is the placeholder for this function?
Thank you
Hi Maurizio,
There isn't a possibility of sending attachments via email notifications in Amelia with its current features, unfortunately. We have this in our features list, you can check out if there is such feature request here and vote for it, but we can't say for now if and when it could be implemented.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Thank you but if i insert in the checkout the possibility to upload a file (with a custom field), how can i see this file? Is there a place in amelia where i can download this files?
You are welcome, Maurizio. You can see the custom fields in the back-end of Amelia, on the Amelia -> Appointments page - when you click on one appointment there, information about that appointment will be shown and the custom fields answers will be there too. When you click on some attachment there added via a custom field it should open it in another tab.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.