We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2616504
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Comments

  • Łukasz Baliszewski started the conversation
    November 30, 2020 at 3:18pm

    Hello,

    I'd like to purchase Amelia Calendar. Before I will do it I need to know how do you process personal data. 

    I will be having online courses with my clients, so before they'll arrange a meeting with me they will fill in every required field, such as first name, surname, email address etc. 

    Will you have access to personal data of my clients ? How do you process them ? Can I be sure that they will be stored according to the law and rules ?

    What about contract for entrusting the processing of personal data and General Data Protection Regulation ?

    Yours sincerely,

    Łukasz Baliszewski

  • [deleted] replied
    December 1, 2020 at 6:47pm

    Hello Łukasz,

    Thanks for your message.

    In general, Amelia is complaint with GDPR, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing is stored with us. The only thing that you would need to add manually, for now, is to remove users data if they choose the “forget me” option. We plan to automate this too.

    Will you have access to personal data of my clients ? How do you process them ? Can I be sure that they will be stored according to the law and rules ?

    We won't have access to it.

    What about contract for entrusting the processing of personal data and General Data Protection Regulation ?

    See my response above.