We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
In our dental clinic the parents are trying to book an appointment with his email and then another appointment for her son with the same email but that's not possible. Can we do this?
Hello Raul,
Thanks for your message.
Did they try to book the same slot?
If not, you need to disable the option Check customer's name for existing email when booking in Amelia -> Settings -> Roles settings -> Customer, and the form won't check if the name is the same as the one used before for that email address. When this option is enabled it is checking if the name is the same - but everything needs to be completely the same as the first time they booked - so if they used big/small letters, if maybe some space is added by mistake, etc.