We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Currently we are testing Amelia WP & Woocommerce integration. It looks quite good so far, however we noticed that once customer (or employee) cancels the appointment, status of Woocommerce order is not being changed (it should be cancelled). I was looking for a hook or function we could override to make it working but I was not able to find anything actually.
Is there any chance we could achieve that? Or is there any "hook" for Amelia appointment cancellation? We could use that to write a function that finds a correct WC order and changes its status accordingly.
Thanks in advance!
Hi Marcin,
Thank you for your message.
Unfortunately, not yet. Our developers are going to work on that, but at the moment any cancellations and refunds need to be handled manually.
Hey Den,
Is there any chance to merge somehow data from WC Order & Amelia Booking entry or add a hook to booking process that would save somewhere number of WC order or save booking id in WC order fields (or even somewhere else)? This functionality might be crucial for us. Especially in situations when customers would need wait several hours to be contacted by support just to have their money refund for cancelled training.
If possible, please keep us updated whether there is any change in this matter.
Thanks in advance.
Hello Marcin,
Unfortunately, there is no such option available, sorry.