We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
If a customer forgets his / her password they have the option to click "forgotten password" and then an email is sent to them with a link to their account. This is working, however when the email opens the link is just bold text and not actually a link. What url should the link link to and how do I fix this?
Apologies I mean "forgotten password email" not "forgotten email" for the title of this post!
Hello there,
Thank you for your purchase.
If you are referring to the Forgot password option for the Customer panel, the email sent is the 'Customer Panel Access' email, and the link is the customer panel link, the link has a placeholder for the Customer panel. Please check if you have maybe changed the notification, and removed the placeholder (link) for the panel there. Please look at the attachment. If you haven't edited it, please check if you provided the URL of the page where you have the Customer panel to the corresponding field in Amelia -> Settings -> Roles Settings -> Customer.
Thank you for getting back to me Marija. I've looked at the image you sent and I don't seem to have the edit / remove option.
When I edit the link I can enter the %customer_panel_url% place holder and click save (see pic).
Then when I hover over the link nothing happens (see pic)
Then when I check to see if the link is still inputted I find only the word "link" (see pic)
When the test email is sent the link appears in bold with no actual link which is to be expected when I'm not getting the link to save in the back end.
I'm obviously doing something wrong but not sure what!
You are welcome.
You don't need to edit the link - just remove it and then open the placeholders list , click on the customer panel placeholder there ( it will be copied) and then just paste it directly to the Message field of that notifications, and that's it - don't edit it or added something to it.
And also, please check if you provided the URL of the page where you have the Customer panel to the corresponding field in Amelia -> Settings -> Roles Settings -> Customer.
Let me know if this helped.
Fantastic. That has sorted it. Like I assumed, the issue was with me! Many thanks for pointing me in the right direction and helping me get it sorted out.
Thanks so much again
Glad to see the issue is gone, thank you for letting me know.
You are welcome! Glad I could be of help.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.