We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have activated the product yet I can't update the plugin. It just keeps telling me that I need to activate it. Quite disappointed since I bought the developer lifetime licence.. How come that such a basic feature is not working?
Hello Maanus
Thank you for your purchase.
Issues like this tend to happen if you leave an accidental space in the purchase code, so it's saved with that space in the database.
Can you check wp_options table? Just look for "wdtPurchaseCodeStore" option_name, and check the "option_value" column - see if the purchase code is saved with a space?
If you don't know how to do that, or that doesn't resolve the issue, could you provide us with a temporary wp-admin user (administrator) and FTP access credentials, so we can debug the plugin, and see what the issue is?
Please note that the ticket is public, so make sure to enable the PRIVATE response if you're leaving us credentials.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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