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  Public Ticket #2614024
Can't download attached file in appointment
Closed

Comments

  • Sergio started the conversation
    November 27, 2020 at 4:34pm

    Hi,

    unfortunately I cannot download the attached file in the appointment,

    if I click on the file a blank page opens and does not download the file.
    can you help me?


  • [deleted] replied
    November 30, 2020 at 9:21am

    Hi Sergio, 

    Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. 

    When you click on some attachment in an appointment on the Appointments list, it should open it in a new tab and then you should be able to download it. It doesn't download it right away. If this isn't the case for you, please delete any cache on the website, and could you tell us what browser do you use? Also, make sure that you have the newest version of Amelia, which is 2.9.2.