Hi, I submitted a private ticket yesterday but have had no response. I also posted in your Facebook group and the post seems to have been deleted.
This is an urgent issue and I've just purchased a lifetime developer license, so I really need this sorted as a client is waiting for me to set up their booking system.
I have added one employee, but it won't let me add any more. As per the Employee screenshot attached, I have tried to add myself via the 'WordPress user?' dropdown but I don't show as an option, even though I'm obviously a user! I've also tried adding a brand new employee, also with no success - I don't get an error message when I click save, just nothing happens.
Also, my add service panel is different to the form shown on your quick start guide. If you see the other attached screenshot, Employee is a required field. This means that I have to create an employee before creating the service, whilst in your quick start guide you create the service before the user.
Either way, without being able to create another employee I can't create another service!
I know I can get a refund within 15 days of purchase, but I think the system will work fine if I can just get this sorted. This seems to be a fundamental fault with the system, as it is inoperable as it is.
I look forward to your response, as I really need to get this resolved asap and if it can't be request a refund :/
We're trying to answer all tickets in a timely manner, but with the Black Friday promotion going on, it's been quite busy.
If you can't add a new employee, most common issue is that you booked an appointment from front-end while still logged into your admin account, and your admin account is no linked to the customer, which doesn't have permissions to create new employees.
To link the employee with an existing WordPress user, you first need to enter the name, last name and email address, and the user that you have in your WordPress needs to have the "Amelia employee" user role. You can't connect the employee to an existing WP user with another user role. If you need that employee to have the other user role as well, you need to install User Role Editor plugin, and assign Amelia Employee user role to it, so the user has two roles.
If you can't resolve the issue with your employee creation, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Thank you Aleksander. I assumed it was something I'd done, I just couldn't work out what!
For the Buttercups Tea Room user (email address) how do I undo my having done the same same thing? Do I have to delete it as a user completely then add it back via Amelia? Will the bookings assigned to the user also be deleted if I do this?
Obviously this client will be using the system for people to book services rather than employees. Could I add email addresses (users) as 'employees' applicable to each service? So for example '[email protected]', '[email protected]'. Then add the service assigned to the relevant user/employee/email address.
Thanks again for your help with this, I really appreciate it.
If you have a customer that shares the email address with your admin or employee, simply go to Amelia/Customers, and edit that customer - changing his email. That will allow you to keep existing appointments. If you, however, delete the customer, all appointments will also be removed.
As for adding email addresses as employees, if I understood you correctly - you can do that. So, you would have an employee with an email "[email protected]", and another employee with an email "[email protected]", and so on. The services assigned to those employees will be offered when employees are available.
And thanks again for all your help. I'm going to see the client today to train them; hopefully now I've got my head around Amelia enough to be able to communicate it properly.
Do you have somewhere I can leave a great review? It's so precious having service like this :)
You can leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
Hi, I submitted a private ticket yesterday but have had no response. I also posted in your Facebook group and the post seems to have been deleted.
This is an urgent issue and I've just purchased a lifetime developer license, so I really need this sorted as a client is waiting for me to set up their booking system.
I have added one employee, but it won't let me add any more. As per the Employee screenshot attached, I have tried to add myself via the 'WordPress user?' dropdown but I don't show as an option, even though I'm obviously a user! I've also tried adding a brand new employee, also with no success - I don't get an error message when I click save, just nothing happens.
Also, my add service panel is different to the form shown on your quick start guide. If you see the other attached screenshot, Employee is a required field. This means that I have to create an employee before creating the service, whilst in your quick start guide you create the service before the user.
Either way, without being able to create another employee I can't create another service!
I know I can get a refund within 15 days of purchase, but I think the system will work fine if I can just get this sorted. This seems to be a fundamental fault with the system, as it is inoperable as it is.
I look forward to your response, as I really need to get this resolved asap and if it can't be request a refund :/
Thank you
Liz
Hello Liz
Sorry for the late responses.
We're trying to answer all tickets in a timely manner, but with the Black Friday promotion going on, it's been quite busy.
If you can't add a new employee, most common issue is that you booked an appointment from front-end while still logged into your admin account, and your admin account is no linked to the customer, which doesn't have permissions to create new employees.
To link the employee with an existing WordPress user, you first need to enter the name, last name and email address, and the user that you have in your WordPress needs to have the "Amelia employee" user role. You can't connect the employee to an existing WP user with another user role. If you need that employee to have the other user role as well, you need to install User Role Editor plugin, and assign Amelia Employee user role to it, so the user has two roles.
If you can't resolve the issue with your employee creation, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Aleksander. I assumed it was something I'd done, I just couldn't work out what!
For the Buttercups Tea Room user (email address) how do I undo my having done the same same thing? Do I have to delete it as a user completely then add it back via Amelia? Will the bookings assigned to the user also be deleted if I do this?
Obviously this client will be using the system for people to book services rather than employees. Could I add email addresses (users) as 'employees' applicable to each service? So for example '[email protected]', '[email protected]'. Then add the service assigned to the relevant user/employee/email address.
Thanks again for your help with this, I really appreciate it.
Liz
Hello again Liz
If you have a customer that shares the email address with your admin or employee, simply go to Amelia/Customers, and edit that customer - changing his email. That will allow you to keep existing appointments. If you, however, delete the customer, all appointments will also be removed.
As for adding email addresses as employees, if I understood you correctly - you can do that. So, you would have an employee with an email "[email protected]", and another employee with an email "[email protected]", and so on. The services assigned to those employees will be offered when employees are available.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you :)
And thanks again for all your help. I'm going to see the client today to train them; hopefully now I've got my head around Amelia enough to be able to communicate it properly.
Do you have somewhere I can leave a great review? It's so precious having service like this :)
Liz
Thanks, Liz, I appreciate that.
You can leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
It’d mean a lot to us!
Thanks in advance.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables