We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a question, about the setting of Amnelia.
So the online appointment calender is for my mom, for his hairdresser salon.
In general when she makes an appointement for a person, she knows that the most of the time she need 2h to finish her style but sometime she know the costumer and knows that in 1h she will be finished.
- Is there a possibility for the users with the role Amnelia manager to change the time manually just for that appointement?
Another think is, that sometime she wants to overlap two apointements for two different costumers, but same employee, is there a setting to allow this in amelia.
Because imagine in a hairdressersalon, when the costumer is dyeing her hairs, the employee can do something other for another costumer, when the employee has the color on his hair.
In general when someone books an appointement, the appointement is in pending and if the employee wish to change the appointmeent the costumer will be called to ask to come earlier or later, just to have an optimized calendrier, so that overlapping can be possible.
Hope you can help me.
Thanks a lot,
Michel
Hello Michel
Thank you for your purchase.
You can set the default service duration to be 1h, but add an hour-long extra, so when a service is booked, it can be prolonged for another hour.
As for overlapping - unfortunately that can't be achieved with Amelia. In that case, you'd need to manually choose which appointment will have the extra applied, and which one will not, assuming you know who's going to leave the time slot open. Meaning, if a customer is going to stay for 2 hours, and you'll be able to offer another appointment an hour after that one starts, you would need to save the appointment like it lasts 1 hour (without the extra).
Kind Regards,
Aleksandar Vuković
[email protected]
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