Hello, I am looking to add a few services to my current category of services. However, I do not want these services to show on the front end of my website and only on the back end so that only I am able to see and book those services. I have added them and unchecked them not to show on the front end. When I go to book the service in my calendar it doesn’t come up at all as a category or service. I would like for you to advise me as to why this is occurring and how this can be fixed.
Secondly, again I am having issues where my clients are not receiving their automated email and text reminders regarding their appointments. An email and text is only received when there appointment is booked/approved but no reminder is sent 24hrs prior and the specified time as I have it set to do when setting this option up. Your help is greatly appreciated.
When you disable "Show service on site" slider, you should still be able to book it from back-end. See my example:
It's hidden from front-end:
But still bookable from back-end:
Do you have employees working on this service?
As for the reminder emails - did you configure a cron event?
cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.
Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.
If that doesn't help you, my suggestion is to install the WP Crontrol plugin. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.
Hello,
I am looking to add a few services to my current category of services. However, I do not want these services to show on the front end of my website and only on the back end so that only I am able to see and book those services. I have added them and unchecked them not to show on the front end. When I go to book the service in my calendar it doesn’t come up at all as a category or service. I would like for you to advise me as to why this is occurring and how this can be fixed.
Secondly, again I am having issues where my clients are not receiving their automated email and text reminders regarding their appointments. An email and text is only received when there appointment is booked/approved but no reminder is sent 24hrs prior and the specified time as I have it set to do when setting this option up. Your help is greatly appreciated.
Warmest regards,
Kayla
Hello Kayla
When you disable "Show service on site" slider, you should still be able to book it from back-end. See my example:
It's hidden from front-end:
But still bookable from back-end:
Do you have employees working on this service?
As for the reminder emails - did you configure a cron event?
cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.
Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.
Also, you can try this:
*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"
Or this:
*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'
If that doesn't help you, my suggestion is to install the WP Crontrol plugin. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.
Kind Regards,
Aleksandar Vuković
[email protected]
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