We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This company manually schedules appointments for its customers and then notifies the customer by paper mail. They want each customer to have the ability to visit the norvado.com site to change their appointment if necessary. Manually scheduled appointments will extend across a series of weeks and an additional week is then created for changed appointments.
We would like to open up the old appointment slot whenever an appointment is moved by the user.
Now all users have email addresses. How can we send a URL to each customer so that Amelia knows which appointment is already scheduled for that user? Can we have a URL for each user like norvado.com/schedule/?user="1234" and then, can Amelia use that URL variable to associate that visitor with an existing appointment, display that appointment, and allow that user to change that appointment?
Hello Patrick,
There isn't a possibility for sending URLs to users with some customer/appointment parameter in them with Amelia's built-in features. You can check out the front-end Customer panel if that could help your use case - in the panel customers can see and manage their appointments. https://wpamelia.com/front-end-customer-panel/
The link for the panel can be sent to customers via email notifications (you need to add the placeholder for the customer panel link there) so they can access it this way , and there is a possibility for that URL to have the datetime parameter of the booked appointment - you can achieve this by editing one table in your database.