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This company manually schedules appointments for its customers and then notifies the customer by paper mail. They want each customer to have the ability to visit the norvado.com site to change their appointment if necessary. Manually scheduled appointments will extend across a series of weeks and an additional week is then created for changed appointments.
We would like to open up the old appointment slot whenever an appointment is moved by the user.
Now all users have email addresses. How can we send a URL to each customer so that Amelia knows which appointment is already scheduled for that user? Can we have a URL for each user like norvado.com/schedule/?user="1234" and then, can Amelia use that URL variable to associate that visitor with an existing appointment, display that appointment, and allow that user to change that appointment?
Hello Patrick,
There isn't a possibility for sending URLs to users with some customer/appointment parameter in them with Amelia's built-in features. You can check out the front-end Customer panel if that could help your use case - in the panel customers can see and manage their appointments. https://wpamelia.com/front-end-customer-panel/
The link for the panel can be sent to customers via email notifications (you need to add the placeholder for the customer panel link there) so they can access it this way , and there is a possibility for that URL to have the datetime parameter of the booked appointment - you can achieve this by editing one table in your database.