We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I just purchased the plugin and followed the instructions and video for creating a table from .csv file. When the source .csv file populated into the plugin, it didn't populate the first column correctly. There are several missing entries in some of the cells. All entries in the source .csv file for the first column are hyperlinks and the ones that did populate are not hyperlinks (just plain text) as they are in the original .csv source file.
Hello Charles
Thank you for your purchase.
Can you please forward me the CSV file, so I can take a look?
Please note that wpDataTables can't carry over hyperlinks. As you can see in the generated table, only the text of the hyperlinks was copied, as that's what the plugin saw. I'm not sure why values that aren't hyperlinks are missing, and I'll gladly check that after you send me the file.
If the file contains sensitive info, please make sure to enable the PRIVATE response because this is a public ticket.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I'm sorry to hear that, Charles, but I can completely understand.
I submitted a refund request for this purchase, and you should receive your money in 5 - 7 business days.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables