We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have Stripe and PayPal set up but payments will not go through.
We get the following error message:
"Sorry, there was an error processing your payment. Please try again later."
We have followed all set up instructions.
Hello Jennifer,
Please check the Client ID and Secret you provided for PayPal and the keys added for Stripe, if they are correct, and check if you provided the correct credentials for the enabled mode in Amelia ( test or live mode).
The most often cause of issues with PayPal and Stripe are wrong credentials (Client ID/Secret and Keys). I tried booking on your website, using a Stripe test card, and the error I got is that I am using a test card for a live mode, which is OK if you use live mode in Stripe.
If this doesn't help, please switch to Test mode for PayPal and Stripe and we will check it out.