As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
We have Stripe and PayPal set up but payments will not go through.
We get the following error message:
"Sorry, there was an error processing your payment. Please try again later."
We have followed all set up instructions.
Hello Jennifer,
Please check the Client ID and Secret you provided for PayPal and the keys added for Stripe, if they are correct, and check if you provided the correct credentials for the enabled mode in Amelia ( test or live mode).
The most often cause of issues with PayPal and Stripe are wrong credentials (Client ID/Secret and Keys). I tried booking on your website, using a Stripe test card, and the error I got is that I am using a test card for a live mode, which is OK if you use live mode in Stripe.
If this doesn't help, please switch to Test mode for PayPal and Stripe and we will check it out.