We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have purchased this plugin today. I have setup this plugin according to the mentioned documentation guide but my plugin keeps loading and loading. It doesn't shows anything at all. Please help me with this.
Hello Muqtasid Javaid Khokhar,
Thank you for your purchase.
When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:
If you already created these, please check if the duration of the service (+its buffer times) can fit in the employees' work hours, and if the option Show service on-site is enabled in each Service modal on the Services page.
Let me know if this helped.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.