I responded to your ticket earlier today, so please check it out.
Apologies for replying a bit later, but please note that we don't work on weekends, like I mentioned in the other ticket. On business days, the ticket response time may vary based on the number of tickets we receive each day, the tickets are assigned to support agents when they are received, and we respond to them one by one in the order we get them. We try to be responsive as much as we can, and reply to tickets in 24 hours.
Thank you for understanding!
Hello Jennifer
The same that I explained above applies for your tickets as well, as we don't work on weekends there can be a slight delay in responses submitted on Fridays and Saturdays, sorry about that.
I submitted a ticket asking for help 2 days ago.
I wrote a long text explaining in detail what was the problem I was having with Amelia, but so far I've received no answer.
When I bought this plugin, it was written that support was included.
How can I receive support?
Me too! The plug-in is not working and I cannot get a response to any tickets submitted.
Hello Adriano,
I responded to your ticket earlier today, so please check it out.
Apologies for replying a bit later, but please note that we don't work on weekends, like I mentioned in the other ticket. On business days, the ticket response time may vary based on the number of tickets we receive each day, the tickets are assigned to support agents when they are received, and we respond to them one by one in the order we get them. We try to be responsive as much as we can, and reply to tickets in 24 hours.
Thank you for understanding!
Hello Jennifer
The same that I explained above applies for your tickets as well, as we don't work on weekends there can be a slight delay in responses submitted on Fridays and Saturdays, sorry about that.
Thank you for understanding!