We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It seems as though custom fields do not recur along with a recurring event.
Surely I'm missing something.
Please help.
Hi Mike,
You need to choose each one of the recurring events that you create for the custom fields on the Amelia -> Customize page. So, when you create a recurring event, and create a custom field for it, you need to choose all of the events to which this custom field will apply to - so if you want it to apply to all of the recurring events you need to choose all of them.
There are 1000 recurring events.
This is unsustainable.
Surely there's a better way than manually adding the custom fields to 1000 recurring events? It's 2020.
Hello Mike,
There isn't another way of applying custom fields to events in Amelia with its current built-in features, unfortunately.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Are there plans to fix this?
We haven't had planned to change this for now, as this wasn't requested by our users so far, but I will add it to our feature requests list, so it can be considered for implementation in the future. You can suggest it as a feature request here as well.