We are trying to set up and run the payment system, but stripe and paypal payments are not going through. This is the message we are getting at the checkout "Sorry, there was an error processing your payment. Please try again later." The amelia plugin has been activated but it does not take payments on the front-end and it also does not show site visits.
Could you please tell me have you set the payments per our instructions? If yes, please check your PayPal and Stripe credentials, and if you provided the correct credentials for the enabled mode (whether it is a test or a live mode).
If this doesn't help, send me the link of the front-end page where you have Amelia booking form with these payment methods enabled so we can check it out.
Hi there Marija, yes i have followed all the instructions on the website. i have even followed youtube instructions from this video : https://www.youtube.com/watch?v=J4A1aNnVF5M i have even changed the API Keys and made new ones but the same message pops up at the checkout. Here is the link the my front end page : https://akomdelivery.com/
{"name":"AUTHENTICATION_FAILURE","message":"Authentication failed due to invalid authentication credentials or a missing Authorization header.","links":[{"href":"https://developer.paypal.com/docs/api/overview/#error","rel":"information_link"}]}
Please look at the attachments.
So, please check again your credentials for PayPAl, check out the instructions again, and please make sure that you provided the correct credentials for the mode you enabled in Amelia - so if you enabled Live mode, please check if you are using the Live Client ID and Live Secret from your PayPal Account
Check in your PayPal account, you have there Sandbox and Live credentials.
Regarding Stripe, the minimum amount for a payment can be 0.50$ , this is a minimum set by Stripe. I see you set the service price to be £0.04 so please increase your service price to more than 0.50$ and try again, and let me know if that helped.
We are trying to set up and run the payment system, but stripe and paypal payments are not going through. This is the message we are getting at the checkout "Sorry, there was an error processing your payment. Please try again later."
The amelia plugin has been activated but it does not take payments on the front-end and it also does not show site visits.
Hello Mohamed,
Thank you for your purchase.
Could you please tell me have you set the payments per our instructions? If yes, please check your PayPal and Stripe credentials, and if you provided the correct credentials for the enabled mode (whether it is a test or a live mode).
If this doesn't help, send me the link of the front-end page where you have Amelia booking form with these payment methods enabled so we can check it out.
Hi there Marija, yes i have followed all the instructions on the website. i have even followed youtube instructions from this video : https://www.youtube.com/watch?v=J4A1aNnVF5M i have even changed the API Keys and made new ones but the same message pops up at the checkout. Here is the link the my front end page : https://akomdelivery.com/
Hi Mohamed,
The PayPal error messages is this one :
{"name":"AUTHENTICATION_FAILURE","message":"Authentication failed due to invalid authentication credentials or a missing Authorization header.","links":[{"href":"https://developer.paypal.com/docs/api/overview/#error","rel":"information_link"}]}Please look at the attachments.
So, please check again your credentials for PayPAl, check out the instructions again, and please make sure that you provided the correct credentials for the mode you enabled in Amelia - so if you enabled Live mode, please check if you are using the Live Client ID and Live Secret from your PayPal Account
Check in your PayPal account, you have there Sandbox and Live credentials.
Regarding Stripe, the minimum amount for a payment can be 0.50$ , this is a minimum set by Stripe. I see you set the service price to be £0.04 so please increase your service price to more than 0.50$ and try again, and let me know if that helped.