We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Several coaches in our organization said they can't see some of their classes in Amelia. When I logon as an Admin, I can see everything. Another coach, who also has an Admin-level logon, couldn't see his classes in the Amelia calendar. Why is that? How do we fix that?
Please look at the attachments. One coach, Weston, was looking at the calendar at the same time I was. As you can see, we were seeing different things.
Also, when we each clicked on the Events tab in Amelia, I could see some "Tennis Turtles" classes but he couldn't. Shouldn't all coaches - especially if they have admin-level access - see the same things?
NOTE: I realize the dates on the calendar are different, but in this case that doesn't matter. We have regular, weekly classes that should show up every week in every coaches viewing of the calendar. They don't on Weston's screenshot, they do on mine.
Everything on the front end looked okay. But we really need the backend/dashboard to work.
Thanks for your help.
Hello Mari,
Thanks for your message.
I am afraid your Employees won't be able to see appointments booked with other employees.
You need to create a WP admin account for them, so that they can login and see in the same way as it's currently done with your account. I assume you are a WP Admin.
Hi Mari,
In addition to my previous message.
I can see that some of your employees have WP admin roles but still don't see all of the Events in Amelia - this can be only if you had Amelia employee role before and if they are (or were) connected to Employees in Amelia, and these employees are assigned to only some events, so even though they changed the WP User role to admin, they are still connected to only these events only so they can see them only. You need to create a completely new WP user for one of the employees - and see then if they will see all of the Events in Amelia and on the calendar.
Amelia employees can see only their events in Amelia, so if these users had Amelia Employee role and were connected to Amelia Employees at some point, it can be that the connection is still there even though you changed employees roles to admin. So, re-creating these WP users should solve the issue. If you can't re-create them you can check if they can edit these users in the database.
Hello Den,
Thank you for your thorough replies! I had a feeling that might be the issue...of course, I only thought of that after I posted my question.
Best, Mari