We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How do I change from a 24 hour clock display on the back end? It is very confusing - the front end is in a 12 hour clock and it is frustringtin to have to work in a 24 hour clock format in the admin.
Thank you!
Hey Jason Egan,
In WordPress click on (Settings - Accordion menu will appear and Select General.) You'll see General Settings and you'll see Time zone and date format. Just select your current date and time formats and hopefully that would solve your current 12hour - 24 Format.
Hello Jason,
Like a fellow user, Aqiyl, suggested, this is applied to Amelia from your WordPress settings, so the time format that you choose there will apply to Amelia, but the employees work hours' can't have the 12 am/pm format, unfortunately. This is true for the times when creating events in Amelia as well. There isn't a possibility to apply that time format there as the library used for it doesn't support that time format unfortunately, it can only have the 24 h format.
Thank you for helping out , Aqiyl.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.