We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2606217
tables are hidden
Closed

Comments

  • Dan Hartwig started the conversation
    November 19, 2020 at 11:09pm

    Good afternoon,

    I've recently "upgraded" to a Developer license (had purchased a long time ago on Envato, but want to use this on multiple sites, LOVE it.

    That said, I've encountered the latest Google table hiccup (and implemented the temp fix, thanks!), but now, non-logged in users are unable to see tables, I can see them, as I am logged in, but anyone who is NOT logged in, the tables are hidden.  I see the table in the generated page, but it's hidden.

    Any hints?

    Thanks in advance.


    Dan

  • Dan Hartwig replied
    November 19, 2020 at 11:54pm

    A little further digging: The table tag on the table is being generated with "style=display: none;" when accessing via a browser that is NOT logged in and just "style" when I AM logged in.  

    I really need the table available to non-logged in users.

    Help (please)?


    Dan

  • Dan Hartwig replied
    November 20, 2020 at 12:20am

    Annnndddd, we're good.

    Was able to use a different browser to see the tables (when not logged in), emptied the cache on the browser where I couldn't see the tables, and viola!  Tables are back. 


    Onward.


    Dan

  •  2,576
    Aleksandar replied
    November 20, 2020 at 11:51pm

    Hello Dan

    Thank you for your purchase.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    I'm glad to hear you were able to resolve the issue.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.


    Kind Regards, 

    Aleksandar Vuković
    aleksandar.vukovic@tmsproducts.io

    Rate my support

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