The message is displayed on the home page, and once you log in and navigate to your ticket, it's not shown anymore. Since it's an important message, everything else will be pushed below it until you access your ticket.
We've removed the images from the message, and linked it to our documentation, so it's shorter. I hope that's acceptable.
We don't develop only Amelia, and the majority of our customers is using wpDataTables. This message is for users who have issues with the Google Spreadsheets, and since we're using one platform for all our plugins, unfortunately you're faced with this message when you access the front-page of the support platform. If there was a critical issue with Amelia, users who purchased other plugins from us would see the same message. This is not our platform, and it's not perfect, but it's working. Any complaints about programming for this platform can be forwarded to https://support.ticksy.com/.
Are you aware of the problem with your ticketing system? It shows up every time I try to look at a ticket, Here is what I am seeing:
https://tmsplugins.ticksy.com/ticket/1388753/
Hello again Bob
As explained in the other ticket:
The message is displayed on the home page, and once you log in and navigate to your ticket, it's not shown anymore. Since it's an important message, everything else will be pushed below it until you access your ticket.
We've removed the images from the message, and linked it to our documentation, so it's shorter. I hope that's acceptable.
We don't develop only Amelia, and the majority of our customers is using wpDataTables. This message is for users who have issues with the Google Spreadsheets, and since we're using one platform for all our plugins, unfortunately you're faced with this message when you access the front-page of the support platform. If there was a critical issue with Amelia, users who purchased other plugins from us would see the same message. This is not our platform, and it's not perfect, but it's working. Any complaints about programming for this platform can be forwarded to https://support.ticksy.com/.
Kind Regards,
Aleksandar Vuković
[email protected]
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