We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
Just a quick enquiry as to if there have been any Google SMTP changes in the last ~24 hours?
Suddenly today all our Amelia confirmation emails are not being sent and we received a notification from Google at approximately the same time:
"
Sign-in attempt was blocked
Someone just used your password to try to sign in to your account from a non-Google app. Google blocked them, but you should check what happened. Review your account activity to make sure no one else has access."
No changes have been made on "our side" (like disabling less secure apps, changing password, changing any Amelia settings etc.)
Hello Max
I am not aware of any mailing setting changes made by Google, but they did update their privacy policy.
I have smtp configured through Google, and haven't had an issue like this. We also didn't receive any other complaints like this.
These messages usually have a location linked, telling you where the sign-in attempt was from.
Kind Regards,
Aleksandar Vuković
[email protected]
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