We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am having an issue with SMS messages not being automatically sent. They are showing queued in the SMS history and only seem to be sent when you click on refresh. Any help would be appreciated. Thanks.
Mike
Hello Mike,
There isn't a possibility in Amelia for the SMS messages to be queued - the status in the SMS history is like that because for some reason the response about SMS notification status wasn't received in the Amelia WP back-end from the server - and even though you see queued the message was sent or failed when it had to be sent (when appointment is booked for example). So, when you click on Refresh there, you see the actual status of these SMS notifications - whether they were sent or not at the moment when they were supposed to be sent. You can check the actual status of the SMS notifications in your database as well, in the wp_amelia_notifications_sms_history table.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Ok thanks. We are finding out that texts are in fact sending, although saying they are queued. I’m not entirely worried about what the status says as long as they are getting them. I could not find anything in our database about a history table. I went in to our FTP manager and searched but could not locate it if that is where it is.
You are welcome, Mike.
You need to access to your database (via cPanel or PhpMyAdmin or whatever tool you use for that) and you will find there the
wp_amelia_notifications_sms_history
table. It can have another prefix rather than wp_ depending on your database, so if you have some prefixx there it will be something like
yourprefix_amelia_notifications_sms_history