My client would like to use only 1 email address for all trainers but I am unable to edit them. How can I do this? She would also like to be CC'ed into all bookings made. Where do I set this up?
There isn't a possibility to add the same email address to more than one employee in Amelia, unfortunately. One email address can be saved for one user (employee/customer).
You can maybe use this work-around - you can use one email address for more employees if you add +1, +2, etc. to it. This works on Gmail you can check if it works for your email service provider. So, if your email is [email protected], all these emails will be connected to this email address: [email protected], [email protected], [email protected], etc. So all notifications will be sent to the same email address [email protected]
If you want to add some additional email addresses to which all notifications from Amelia will be sent as well, you can do that by adding these email addresses to the Send all notifications to additional addresses: field which you will find in Amelia -> Settings -> Notification settings. When you add one email press Enter and it will be saved, so you can then add another one, etc. To these email addresses all notifications that are sent from Amelia (to customers and to employees) will be sent as well.
When I go to the Notifications and add an email address it disappears as soon as I have saved it! When I reopen it, no additional email address is listed.
Could you please tell me have you press Enter first and then clicked on Save? As for the email to be saved there you need to type it in the field, press Enter, and then click on the Save button.
My client would like to use only 1 email address for all trainers but I am unable to edit them. How can I do this? She would also like to be CC'ed into all bookings made. Where do I set this up?
Hello Lisa,
There isn't a possibility to add the same email address to more than one employee in Amelia, unfortunately. One email address can be saved for one user (employee/customer).
You can maybe use this work-around - you can use one email address for more employees if you add +1, +2, etc. to it. This works on Gmail you can check if it works for your email service provider. So, if your email is [email protected], all these emails will be connected to this email address: [email protected], [email protected], [email protected], etc. So all notifications will be sent to the same email address [email protected]
If you want to add some additional email addresses to which all notifications from Amelia will be sent as well, you can do that by adding these email addresses to the Send all notifications to additional addresses: field which you will find in Amelia -> Settings -> Notification settings. When you add one email press Enter and it will be saved, so you can then add another one, etc. To these email addresses all notifications that are sent from Amelia (to customers and to employees) will be sent as well.
I will try the email workaround thanks.
When I go to the Notifications and add an email address it disappears as soon as I have saved it! When I reopen it, no additional email address is listed.
You are welcome, Lisa.
Could you please tell me have you press Enter first and then clicked on Save? As for the email to be saved there you need to type it in the field, press Enter, and then click on the Save button.
Thank you! I was not hitting Enter first, I was just clicking on Save. It is now working :)
You are welcome, Lisa. Glad to see the issue is resolved, thank you for letting me know
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.