We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My client would like to use only 1 email address for all trainers but I am unable to edit them. How can I do this? She would also like to be CC'ed into all bookings made. Where do I set this up?
Hello Lisa,
There isn't a possibility to add the same email address to more than one employee in Amelia, unfortunately. One email address can be saved for one user (employee/customer).
You can maybe use this work-around - you can use one email address for more employees if you add +1, +2, etc. to it. This works on Gmail you can check if it works for your email service provider. So, if your email is [email protected], all these emails will be connected to this email address: [email protected], [email protected], [email protected], etc. So all notifications will be sent to the same email address [email protected]
If you want to add some additional email addresses to which all notifications from Amelia will be sent as well, you can do that by adding these email addresses to the Send all notifications to additional addresses: field which you will find in Amelia -> Settings -> Notification settings. When you add one email press Enter and it will be saved, so you can then add another one, etc. To these email addresses all notifications that are sent from Amelia (to customers and to employees) will be sent as well.
I will try the email workaround thanks.
When I go to the Notifications and add an email address it disappears as soon as I have saved it! When I reopen it, no additional email address is listed.
You are welcome, Lisa.
Could you please tell me have you press Enter first and then clicked on Save? As for the email to be saved there you need to type it in the field, press Enter, and then click on the Save button.
Thank you! I was not hitting Enter first, I was just clicking on Save. It is now working :)
You are welcome, Lisa. Glad to see the issue is resolved, thank you for letting me know
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.