We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I don't make use of the Amelia confirmation emails to the customer. Only the Woocommerce emails.
I've made customised Woocommerce emails. In the order confirmation e-mail I would like to add the date and time like its possible in the Amelia confirmation email.
In Amelia I would add: %appointment_date% and %appointment_start_time%. Is it possible to get this info in the Woocommerce email?
Thank you!
Martijn
Hello Martijn,
Thanks for your message.
Integration for WooCommerce in Amelia is made for the WooCommerce plugin only, so in general these information is not included in the WooCommerce invoices/emails, etc. The invoices/emails can't have the additional information from Amelia, e.g. Amelia placeholders, they can only have the Product name and order number, and customers' info, or course.