We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Is it possible in the 'Default Time Slot' to have it indicate 2h 30 and 3h 30, if not is it possible for me to change something to have it.
Also where to I make the setting to have a 30min between slots show when the customer chooses his time. Ex: Time slot available 9h-10h30 and next slot would be 11h-12h30 and so on.
Thanks
Hi Denis R Gauthier ,
Thank you for your purchase.
There isn't an option for those default time slots in Amelia, unfortunately, but you can try changing this to such a slot option directly in your database. You need to access your database, open the wp_options table and find the option amelia_settings in it, as this is saved there. You will find there the properly "timeSlotLength" so you can set the minutes that you want there. Please note that this option (Default time slot step) sets the time interval for all time slots in Amelia - when you create services, events, buffers, set the employees' work hours, etc.
For the pauses between appointments, there are the Buffer times options available when you create Services in Amelia. You can set buffer times before and after for the services.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.