We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello! Can't get our email notifications working for bookings, the test just hangs forever.
Hello Emilie Creasey,
Thank you for your purchase.
Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting this up? If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with them as well, what configuration is needed for SMTP sending emails on your servers.
If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.
Let me know if this helped.