We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2600355
WP data table filters and google sheets
Closed

Comments

  • Christopher started the conversation
    November 14, 2020 at 12:41am

    Love the plug in and the documentation is great.

    I have a problem with a simple table (it helps federal workers find their workplaces for a charity giving program), it is posted publicly for look up purposes at the above link.  On the filter "Department Name", which is designed to act like a pull down menu (and works that way on the back end of my WP site), the only way that you can get the filter to work is to type ahead a digit and then the selection list comes up.  I have this issue with this type of filter on all of my WP data tables.  Is there a setting fix for that.

    Also, I've not been able to get the google sheets import function to work, I get an error message every time.   I've seem some comments on your forums that indicate this may be a common problem.  Has there been a fix?

    thanks much

    chris conklin

    Honolulu, Hawaii

  •  2,576
    Aleksandar replied
    November 16, 2020 at 8:47am

    Hello Chris

    Thank you for your purchase.

    The issue is with all drop-downs on our tables, and it's caused by a conflict with some other plugin's Bootstrap.js files. Please go to wpDataTables settings and disable the "Include full bootstrap front-end" check-box. Reload the table on front-end and see if that helps. If not, I'll need to remote into your website and see if there's something I can do with our code, to exclude Bootstrap, but let's not get ahead of ourselves.

    As for the Google Spreadsheet - the plugin works fine with it, and issues usually happen due to user errors:

    • Copied the wrong URL (one from the "Published" modal, instead of the browser's address bar)
    • First 5 rows are empty
    • There are merged cells in the spreadsheet
    • The first row holds the structure of the table, so if you have 3 headers in the first row, and columns below have 5, 7, 25 (pick a number) of columns, the table will not be able to generate

    There are other reasons why the table wouldn't create, but I don't want to go into details, and be too technical here, since I assume the issue is pretty easy to resolve.

    Can you please provide me the link to the Google Spreadsheet file, and tell me are you creating a table linked to the Google Spreadsheet file or are you importing the file?

    Also, please note that this is a public ticket so enable the PRIVATE response when sharing your Spreadsheet file.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Chris Conklin replied
    November 18, 2020 at 1:25am

    Thanks for your assistance Aleksandar.  

    The fix for the pull down filter worked perfectly, as did the google sheets clarification.

    I posted another, very minor issue with the appearance of the check box filter on the left, need to widen it so that the user can read the full description.  CSS setting?  

    thanks again

  •  2,576
    Aleksandar replied
    November 19, 2020 at 1:44pm

    You're welcome, Chris

    I just responded to the other ticket.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables