We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2600092
Cannot get test Stripe to work
Closed

Comments

  •  2
    Kate Ward started the conversation
    November 13, 2020 at 5:39pm

    Hi I have added and double checked the Stripe test keys and turned test mode on, used the Stripe test card however I keep getting

    Sorry, there was an error processing your payment. Please try again later.

    But I cannot work out what is wrong. Any pointers please? 

  • [deleted] replied
    November 16, 2020 at 9:00am

    Hello Kate Ward, 

    Apologies for replying a bit later, we don't work on weekends. 

    Could you please send me the URL of the page where you have Amelia so we can check it out? Thank you. 

  •  2
    Kate Ward replied
    November 17, 2020 at 4:02pm

    Here is is many thanks.


    https://thedramahut.com/elf-test/

  • [deleted] replied
    November 17, 2020 at 4:30pm

    Hello Kate,

    Thank you, I booked one test appointment successfully, using one of the test Stripe cards. Please look at the attachment. And also, delete the appointment , it is customer test test - email [email protected]

    Please check if you provide all the information needed in the form, and that you provide them correctly. 

  •  2
    Kate Ward replied
    November 18, 2020 at 1:00pm

    Hi Marija

    Thanks great thanks. 


    Kate


  • [deleted] replied
    November 18, 2020 at 3:15pm

    You are welcome, Kate.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.