We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi - I would like to make some employees have the same email address, but when I edit the employees field to have the same as another it won't change it. Can you please help?
Thanks,
Michelle
Hello Michelle
All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email.
The only way you can do this is through the database, so you'd need to navigate to wp_amelia_users table (please note that wp_ is the default database prefix, but on your end it could be anything, so look for your_prefix_amelia_users table). Then, go to Structure of that table, and drop the "email" index:
After that, go back to the table (click on "Browse" in top left of the screen above), and manually change the email addresses of all your "providers". You cannot do this from within Amelia, though, so if you were to add a new employee, you would need to save that employee with a dummy email address, then navigate back to wp_amelia_users and change his email in the database.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Aleksandar, thanks for this, what should I do if I accidentally dropped 'email from the table and not the index?
sorry - what a mess: https://ibb.co/cwqvzTC
That's good, Michelle
The index is right below that.
Please check out my last response and you'll see it below that table.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables