We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey, we have more then one location, and our employees switch between locations, how can one asign multiple locations to an employee. This aside, another problem is: They can only perform some services at one location and not the other. Is there anyway to restrict a service to a single location?
Hello Studio
Thank you for your purchase.
One employee can only be assigned to one location at a time. Since you have multiple locations, each employee is assigned to a single location. You can change this in his work hours, per time periods, so he works on Location 1 from 09:00 - 10:00, on Location 2 from 10:00 - 11:00, on Location 3 from 11:00 - 12:00, and so on, but he can't work on multiple locations at the same time.
Services depend on employees, so they are offered only on locations to which employees are assigned.
A workaround for this is not pretty, and if you need one employee to be working on all locations at the same time, you would need to create dummy employees for each of these locations. So, if there are 3 locations, Employee1 would need to have 2 more dummy employees, each of them assigned to a different location.
To avoid having bookings overlap, you would need to configure Google Calendar integration, and connect all 3 employees to the same calendar; enable "Remove google calendar busy slots" and increase the "Maximum number of events returned" to a bigger value. Then, when one employee is booked for location 1, other 2 employees will also be unavailable during that time.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandr,
Thank you for the message. We have decided to just throw out the locations feature all together and let employees make contact with clients to determine meet-up location. Thank you for the time to type out such a comprehensive answer.
yours sincerely
You're welcome.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables