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hello,
Where do my customers choose their password to log in? When I send them tintje customer panel, they should log in using their email address and a password. I believe that the password instructions should ben sent to them by notification. But can’t get this to work.. this is what I read in the documentation: “
Require password for loginThis option enables you to choose whether you will require the classic login to the Panel, or you will allow accessing the Panel solely via a link from the notifications.
!!! By default, this option is enabled; this means that customers will need to log in with email and password to access their appointments on the Panel. !!!
If you disable this option – the customer will be able to follow the URL with a unique token in the email notifications without entering their username and password.
My customers do receive login credentials, but this is for woocommerce.
Any idea/help?
Thank!!
Hello Martijn,
Thank you for your purchase.
When you setup the Customer panel per our instructions on your website, you need to add the customer panel link placeholder to the email notifications customers receive (approved appointment notification or similar) and when they book an appointment in Amelia they will get a notification with the link and when they click on it and access the panel for the first time they will need to create a password for them. Later on they will be able to login to the panel using their email and that password. So, this is how the password is created for the customer panel.
You will find the customer panel link placeholder in the placeholders list on the Amelia -> Notifications page, when you click on </> Show Email Placeholders.
If you have any further questions feel free to ask.