We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2596763
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Comments

  •  3
    Irene started the conversation
    November 10, 2020 at 7:50pm

    Hi there,

    I would like to include a direct link to the booking form of service A.

    I'm using Divi page builder. The short code [ameliacatalog service=1] leads to nowhere.

    Any ideas?

    Thanks for your help.

    Best regards, Irene

  • [deleted] replied
    November 12, 2020 at 9:30am

    Hi Irene, 

    Could you please tell me what do you mean by leads to nowhere? Have you added this shortcode and the Amelia booking form doesn't show up on the front-end at all or something else? 

  •  3
    Irene replied
    November 18, 2020 at 2:25pm

    Dear Marija

    Yes. the code leads to a white page with the following code in the URL-field: about:blank#blocked

    See button here: https://staging-beratung.ireneheld.ch/service-katalog/

    Best regards, Irene

  • [deleted] replied
    November 18, 2020 at 5:09pm

    Hello Irene, 

    I see Amelia that on the page you sent Amelia is loaded properly so probably something isn't configured properly for that button. Could you please tell me what type of a button is that, do you have a page where it leads to? It should lead somewhere, to some page, and there you should have the Amelia shortcode. Does it lead anywhere if you remove the Amelia shortcode from it?