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  Public Ticket #2595233
Auto-updates not working
Closed

Comments

  •  4
    Daniel Lewis started the conversation

    Every time there's an update to wpDataTables, I have to manually update because it doesn't show up in my WordPress auto updates.

    I've confirmed that I have the plugin properly license activated, but updates still don't show.

  •  472
    Isidora replied

    Hi Daniel,

    Thank you for your purchase.

    Sorry for inconvenience,

    Can you please tell me did you try to update over WordPress Dashboard/Updates?

    If you still have issues can you please provide me a temporary WP-admin login and FTP credentials for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us because ticket is public and everybody can see it.

    Kind Regards, 

    Isidora Markovic

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