We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I started my business today and all of my appointments have received booking reminders and calendar entries that are 1 hour earlier than the time they chose in Amelia. I tested this a while back and identified that it is connected to daylight savings time. I assumed that the appointments would be correct once daylight savings time was active, but that is sadly not the case. Appointments that are booked now are working ok. But if someone books during summertime for an appointment that is during wintertime, the system doesn't compensate for that. Very annoying to start my business that way!
Hi Lovis,
Thank you for your message
Presumably, WP time zone settings will be handling Winter/Summer time change automatically.
Can you please check whether you have the following option enabled in your Amelia General Settings: