We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there
I have been running the free version of the plugin. I have set up lots of data tables already and spent a significant amount of time on the the free version setting everything up.
I have bought the premium plugin now because I wanted the extra features. Now I see taht I have to remove the free version to add the paid version. I assume that meant I will lose all the data and tables I have made?
Please tell me there is a way to migrate the tables etc accross?
Regards
Hello Richard
Thank you for your purchase.
You won't lose any data by removing the plugin if you leave this enabled in wpDataTables settings:
So, if this check-box is enabled, the plugin will prevent deleting your tables and settings when you delete the Lite version you have installed, and everything will be there when you install the full version.
Kind Regards,
Aleksandar Vuković
[email protected]
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