We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2592546
Booking view problem on Android
Closed

Comments

  • Gustavo started the conversation
    November 6, 2020 at 8:07am

    Hello, 

    We were ready to go live and suddenly the booking view is behaving erratically on Android mobile devices. 

    It show normally on desktop and iOS. 

    I don't remember having changed anything since my last edit. Kindly check the link. We are using storefront theme.


    Any ideas? 


    Thanks! 

  • [deleted] replied
    November 6, 2020 at 12:52pm

    Hello Gustavo, 

    As I can see the issue is on a desktop as well, please look at the attachment. It seems like the Amelia CSS files are not created for some reason, or something is conflicting with Amelia on your website, a plugin or your there. 

    Please delete any cache on your website and in your browsers before doing anything.

    Please deactivate and activate Amelia back on on the Plugins page, and delete any cache you have on the website. Check if this solved the issue. If it didn't , go to Amelia -> Customize page and just click on Save there without any changes made there, to see if this will create the needed CSS files (if they are missing), delete cache again, and check on the front-end if this helped. 

    If it didn't help, please deactivate your plugins one by one and delete cache and check after each deactivation if the issue is still there on the website, also check if changing the theme would solve the issue. 

    Let me know if any of this helped.