We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, We forgot to change the timezone in our Wordpress website after daylight saving happened in Europe on 25th October last. We only changed it today, Wordpress.org does not change this automatically. My question is does Amelia use this time for the calendar and thus are all appointment times between 25th October and now out by one hour?
Hi Noelle,
The WordPress timezone setting applies to Amelia as well, so yes, if customers booked in while this was off the appointments should be our by one hour.
Because of this issue, we recommend setting up the WP timezone setting to a City timezone instead of the UTC+- options, because the City timezone options recognize and apply the daylight saving time change.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.