We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, I'd like to format the custom field section of my form so that all elements display as full width blocks - can you please help?
The stacking doesn't look very good when I use the 'text content' custom field. Have attached screenshot (https://ibb.co/zn0m7Zf), I'd like it to look how it looks on mobile at all times (https://ibb.co/HnSrmpS).
Thanks,
Michelle
Hello Michelle
Is the related URL the correct URL? Because I can see that Amelia's Events look like this:
This tends to happen when your WordPress' plugins folder doesn't have necessary permissions, so Amelia's CSS and JS files are not generated.
From your screenshots I can see everything's looking fine, so please tell me where I can see the booking form that looks correct? For the display issue above, you need to reach out to your hosting provider and have them change permissions, so the plugin can write to the plugins folder.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey, thanks for that - I had to disable a plugin that was interfering with the js loading.. now it's loading properly, can you please check out the problem?
The stacking doesn't look very good when I use the 'text content' custom field. Have attached screenshot (https://ibb.co/zn0m7Zf), I'd like it to look how it looks on mobile at all times (https://ibb.co/HnSrmpS).
thank you!
Hi again Michelle
You can do that only with some custom CSS:
Please note, though, that this code will work only for these fields, so if you add more fields, you will need to add:
And so on. Another option would be to make all fields go full length (including name, last name, phone, etc), so if you would like this option, please let me know, and I'll find the proper CSS for that.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
great, thanks - one thing I've noticed with the responsiveness of the custom fields is that it strips out the line breaks - can I keep the line breaks in on both desktop and mobile views?
1) with line breaks - desktop: https://ibb.co/Wy2wJd2
2) without line breaks: mobile: https://ibb.co/tqzq8HH
Hi again Michelle
It seems something is messing with the media query (CSS for mobiles).
Try adding this:
If that doesn't work, try changing the max-width property to (max-width: 990px) or (max-width: 992px). One of these is bound to work.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables