We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I use the following TXT to keep my emails in good shape:
v=spf1 include:spf.protection.outlook.com include:spf.dandomain.dk -all (I use office365 as email host and dandomain for webshop)
Some of my customers get Amelia notifications in their Spam folders. How can I include Amelia mails in the string above? Thanks in advance.
Hello Stine,
Thank you for your message.
I am afraid it has nothing to do with Amelia plugin.
You can try another Mail Service option in Amelia -> Settings - > Notification settings. We don't recommend using PHP Mail as it is often flagged by spam. You can also check how your email provider can help with that.
Okay.
Dandomain told me to add "include:spf.dandomain.dk" so I figured that I could add something like "include:spf.wpamelia.com" as well. But okay, You're not the ones sending out these notification emails you say on our behalf?
Actually, PHP mail is selected, so that should be changed I guess - but to what? WP Mail, SMTP or Mailgun?
Thanks.