We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
First time user, first time buyer.
I have connected my WPDatatable and Googlesheet.
I have added an importrange formula in my googlesheet so that whenever my main spreadsheet updates, this will also update wpdatatable.
I have tried to add data in my main spreadsheet → I then checked my 2nd googlesheet (the one connected to wpdatatable) and the new data is still not appearing in my wpdatatable.
is this normal? or does it take awhile to refresh? I have hit refresh a couple of times and the new row is still not appearing.
Any assistance would be truly appreciated.
Hello Ecospark
Thank you for your purchase.
First, you need to check if importrange is pulling from the correct range (A:1,D:50 for example).
Second, there is a cache on the Google side, so when you update the table it might take up to 5-15 minutes to be reflected in wpDataTable, so that could be the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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