We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi.
Is there a way, even with third party plugins, to give a group of users, a role in Amelia other than Employee or administrator ?
We have a group of colleagues that do the Customer Service. We would like them to be able to consult any one single appointment booking, but not make lists of those, not export any data, not CHANGE any data at all.
How can I do that ??
Hello Marc
As you know, something like this is not possible with built-in features of the plugin.
I don't know if creating a new role with Memberpress, User Role Editor, or some other plugin will help you out. You would need to copy capabilities from Amelia Employee or Amelia Manager user roles, but not to allow them to change anything.
It's not that easy, though, since certain functions and capabilities depend on each other. I have never worked with them, and making these changes is considered as customization of the plugin, so I wouldn't be able to help you out determine which capabilities you'd need to choose. Something like this hasn't been attempted before, otherwise I would provide some advice.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables