We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2588177
Improvement: Added option in WooCommerce payment Settings to skip checkout process if appointment is free
Closed

Comments

  •  8
    Debbie started the conversation
    November 2, 2020 at 10:16am

    Hi, I tested this new item in the changelog

    • Improvement: Added option in WooCommerce payment Settings to skip checkout process if appointment is free

    It works, but now WooCommerce is skipped altogether. I would have expected that tags on the free WC product linked to the Amelia service would be executed. We are using WPFusion for this.

    What we want is that the customer does not have to go trough checkout, but that free purchase does go through.

  • [deleted] replied
    November 2, 2020 at 11:21pm

    Hi Debbie,

    Thanks or your message.

    I am not sure whether you came across with the following workaround.

    You have to go through the database.

    Please be careful when you update the table, because if you delete or add anything else, it can cause the plugin not to work properly.

    When you access your database via PHPMyAdmin (or some other tool), access wp_options table:

    6172199762.png

    It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.

    When you access it, you can search through the column "option_name". Search for the term "amelia_settings":

    9596326323.png

    The search will return only one row, and you need to edit it:

    3462547772.png

    In "option_value" column, search for "wc".

    There you will see 

    "onSiteIfFree": false

    Change that to 

    "onSiteIfFree": true

    And that will make all free appointments skip WooCommerce entirely.


  •  8
    Debbie replied
    November 3, 2020 at 7:48am

    Hi Den,

    I'm not sure that you understood me. I have a free service through Amelia which is linked to a free WooCommerce product. I want for the customer to ONLY have to complete the Amelia wizard when booking that appointment, have them NOT go through checkout but I DO WANT the WooCommerce product to be processed so tags are fired to ActiveCampaign.

    Is that possible?

  • [deleted] replied
    November 3, 2020 at 10:04pm

    Hi Debbie,

    I believe my colleague has already replied to your question in this ticket:

    https://tmsplugins.ticksy.com//ticket/2479802/

  •  8
    Debbie replied
    November 4, 2020 at 7:46am

    Hi Den,

    No, that are two different scenarios.

    Please read my request again.

  • [deleted] replied
    November 4, 2020 at 9:27pm

    Hi Debbie,

    I will clarify whether it's possible with Amelia or not and get back to you later this week.

  • [deleted] replied
    November 6, 2020 at 8:08pm

    Hi Debbie,

    Sorry for the inconvenience, but the plugin cannot do both at the moment. We will forward the request to our development team, and hopefully they'll be able to include it in one of our future updates.