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My customers are not recieving the mail with the Zoom links for their booked sessions! Please help me out here, theyre not getting any notifications in fact, suddenly stopped after 29th October, even though ive enabled automatic emails should be sent!
Hello Raghav,
Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting this up? If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with them as well, what configuration is needed for SMTP sending emails on your servers.
If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.
If this already worked before and stopped working, it can be caused by some change you made in Amelia or on your website. Could you recall anything that you did before the emails stopped working? Maybe you added some plugin for sending emails?
Hey Marija,
It worked thank you so much!
Glad to see that, thank you for letting me know.
You are welcome!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.